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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A popup will open. It comprises detailed info about all the actions that you can perform on the page in question. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast collection of video tutorials illustrating how to work with our web hosting Control Panel. They're intended for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a glimpse at our comprehensive FAQ database, which includes questions asked by real people and offers practical solutions. We regulary update our Frequently Asked Questions database with new articles in an attempt to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can get in touch with our great team of client support engineers available 24-7-365 and ready to assist you with any issue. Each support ticket you submit will be responded to within one hour (the average trouble ticket response time is only twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 251782

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com